Terms of Use

1. Company Information

2. Definitions

• Platform: The Company’s unlimitedpatch.com website, mobile application, and all related digital services.
• User / Member / Customer: Any real or legal person who visits, uses, registers, or places an order on the Platform in any way.
• Service: All product sales, order tracking, customer services, content and all other digital services provided through the Platform.
• Content: Text, visual, video, audio, comments, brands, logos, designs, software code, databases, and all other intellectual property matters contained in or uploaded by the User on the Platform.
• Distance Contract: The sales contract established by the User's order through the Platform in accordance with the provisions of the Law No. 6502 on Consumer Protection.

3. Scope of Services

We offer patches, emblems, t-shirts and caps, both as ready-made designs and as custom-made products, for sale through the Platform. The Company reserves the right to change, add, remove, or suspend any product variety, prices, campaigns, delivery areas, and the nature of the service without prior notice. These changes are binding as they are current.

The Company provides delivery services throughout the country and in various countries abroad; however, it always reserves the right to determine that certain products cannot be sent to specific areas.

4. Membership Conditions

4.1 Eligibility for Membership

To become a member of the Platform:

• Be at least 18 years old and have legal capacity,
• Register with real and accurate information,
• Accept these Terms of Use and the Privacy Policy

is required. Individuals under 18 years old can only use the Platform with the approval and supervision of their parents or legal guardians.

4.2 Account Security

The User is solely and fully responsible for the confidentiality of their username, password, and account information. All transactions made from your account are deemed to have been carried out by you. You are obliged to immediately notify the Company if you notice that the security of your account is compromised.

4.3 Accuracy of Membership Information

The User declares and undertakes that all information entered into the Platform is accurate, up-to-date, and complete. Any damages arising from the inability to deliver due to incorrect, incomplete, or misleading information, or similar situations belong to the User. The Company accepts no liability in this regard.

5. Prohibited Uses

The User may not use the Platform in the following ways:

• For purposes that are contrary to applicable legislation, public order, or general morals
• In a manner that infringes on the rights of others (copyright, personal rights, etc.)
• To engage in technical interventions that disrupt the operation of the Platform (automated bots, scraping, reverse engineering, etc.)
• To place fake orders, refuse payment, or attempt fraud
• To upload content containing spam, malicious software, or viruses
• To conduct commercial data scraping on the Platform
• To attempt to take over another User's account
• To write fake reviews or create impersonation accounts
• To test the security of the Platform (unless previously written permission has been obtained)
• To copy the source code, design, or database of the Platform without permission

In case of violation of these provisions, the Company retains the right to suspend or delete the User's account unilaterally, without prior notice, refuse to accept orders, refrain from providing services, and, if necessary, take legal action.

6. Order, Price and Payment

6.1 Order Flow

When the Customer adds products displayed on the Platform to the basket and completes the payment step, they make a purchase offer to the Company. The Company informs that it accepts this offer by sending an order confirmation email. The order is established with the Company's sending of the confirmation email.

6.2 Prices and Errors

The prices displayed on the Platform are shown including VAT, and the Company reserves the right to change them unilaterally without prior notice. Even if there is a price change after members add products to their baskets, the old price will not be valid as long as payment is not made.

In case of obvious price error (e.g., if a price is shown significantly lower due to a technical error), the Company reserves the right not to approve the order, to cancel it, or to present a new offer with the correct price. In this case, the amount paid by the Customer will be refunded immediately; no other compensation claims can be made.

6.3 Stock Status

Since a significant portion of our products are custom-made product, stock is dynamic. If a product that appears to be in stock during the order is out of stock or cannot be supplied, the Company reserves the right to cancel the order, propose to change the product, or refund the product price. In this case, the Customer cannot make any other compensation claims.

6.4 Payment

Payment transactions are carried out through our authorised payment infrastructure provider. Card information is not stored in the Company’s systems. The Company cannot be held responsible for technical disruptions in payment transactions, issues caused by the payment provider or the bank.

6.5 Distance Sales Agreement

When the order is completed, a Distance Sales Agreement is established between the Customer and the Company in accordance with the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts. The Pre-Information Form and the Distance Sales Agreement will be presented for the Customer's approval during the order stage and communicated via email.

7. Delivery

Delivery times are carried out by our contracted cargo companies. The Company cannot be held responsible for cargo delays, errors from the cargo company, weather conditions, road conditions, natural disasters, or similar reasons that develop outside its control.

In cases where the Customer provides an incorrect or incomplete address, is unreachable during delivery, or refuses to accept the package, any additional shipping costs and damages incurred belong to the Customer. Please review our Return Policy and Delivery Information pages for return and exchange rights.

8. Intellectual Property Rights

All trademarks, logos, trade names, designs, software codes, databases, visuals, videos, texts, content and their arrangements on the Platform are owned by the Company or by third parties that have licensed them to the Company. They are protected within the framework of the Law No. 5846 on Intellectual and Artistic Works (FSEK) and relevant legislation.

The User undertakes that they shall not copy, reproduce, distribute, publish, create derivative works, subject to sale, or use for commercial purposes these contents without the prior written permission of the Company. Violation of this rule may result in legal and criminal liability and the Company reserves the right to claim any damages.

The "Unlimited Patch" brand, along with all relevant logos and graphic elements, are registered or in the registration process trademarks of the Company. The use of these trademarks by third parties without permission is prohibited.

9. User Content (Comments, Reviews etc.)

Users may share product reviews, evaluations, Q&As, visuals or other contents on the Platform. While sharing these contents, the User:

• Undertakes that the content is their own and does not violate the rights of any third parties.
• Grants the Company a right to use the contents indefinitely, irrevocably, worldwide, non-exclusive, free, with the authority to sublicense; the contents may be used on the Platform, in marketing materials, on social media, or in other media.
• Acknowledges the right of the Company to delete, edit or refrain from publishing content; the Company is not obliged to provide any justification regarding this matter.

The User is directly responsible for the compliance of their contents with laws, ethics, personal rights, and intellectual property rights. The Company is classified as a "hosting provider" under Law No. 5651 and therefore has no obligation to pre-screen the shared contents.

10. Third Party Links and Services

The Platform may contain links to third party websites, social media integrations, payment providers, shipping companies, analytics tools, and similar services. The Company has no control, oversight or responsibility over the quality of service, privacy policies, and contents of these third parties.

The User uses third party services at their own risk and is fully responsible for any damages resulting from these services.

11. Limitation of Liability

To the maximum extent permitted by applicable law, the Company does not accept any liability in the following circumstances:

• No explicit or implicit guarantee is provided that the Platform will be uninterrupted, error-free, virus-free, or accurate
• Conformity of the Platform to any specific purpose or that it will yield expected results
• Temporary or permanent access blocks, server interruptions, software errors
• Actions or omissions of third parties (shipping, payment providers, etc.)
• Natural disasters, epidemics, war, terrorism, cyber attacks, internet infrastructure issues
• Problems originating from the User's own device, internet, browser or operating system
• Damages arising from the Customer entering incorrect data into the Platform
• User's loss of profit, data loss, loss of business or indirect/consequential damages

The Company's legal liability is limited to the value of the relevant order. In no event shall the total liability of the Company exceed the amount of the relevant order. This limitation does not apply to parts that contradict applicable consumer legislation.

12. Force Majeure

Events that occur outside the control of the parties, which are not based on fault, and that cannot be predicted or prevented are considered force majeure. In such cases, the Company’s obligation to provide services is suspended, and the Company cannot be held responsible for any delays or impossibilities that arise. Force majeure events particularly include:

• Natural disasters (earthquake, flood, storm, fire, etc.)
• Epidemic diseases and pandemics
• War, civil war, acts of terrorism, sabotage, civil unrest
• Decisions of official authorities, government actions, import-export bans
• General strikes, lockouts, work slowdowns
• Internet infrastructure issues, cyber attacks, hosting/server outages
• Power, water, natural gas outages
• Major disruptions caused by manufacturers, suppliers, or cargo companies

If a force majeure event lasts longer than 30 days, the parties have the right to mutually terminate the contract; in this case, the amount paid by the Customer will be refunded, and no further compensation may be claimed.

13. Protection of Personal Data

Your personal data is processed in full compliance with the Law No. 6698 on the Protection of Personal Data, the EU General Data Protection Regulation (GDPR), and relevant legislation. For detailed information about the purposes of data processing, legal reasons, transfer, and your rights, please refer to:

• Privacy Policy
• KVKK Clarification Text
• Cookie Policy

Please review our pages.

14. Commercial Electronic Communication

According to the Law No. 6563 on the Regulation of Electronic Commerce and relevant legislation, marketing emails, SMS, and other commercial electronic communications sent by the Company require prior explicit consent from the Customer. The Customer can withdraw this consent at any time through the Communication Management System (İYS) or via the "stop communication" link in the messages.

Order confirmation, cargo information, invoices, and similar informational communications are not included in this scope and do not require permission.

15. Account Suspension and Termination

The Company has the right to unilaterally suspend or permanently terminate the User's account without prior notice in the following circumstances:

• Violation of any provision of these Terms of Use
• Suspected illegal or malicious use
• Fraudulent attempts, fake payment, persistent order cancellation
• Fake reviews, content containing insults, harassment towards other users
• Activities that threaten the technical infrastructure or the operational continuity of the platform

When the account is suspended or terminated, any pending orders of the User will be cancelled; amounts paid will be refunded within legal periods. The User cannot claim any compensation from the Company for this reason.

The User can apply to destek@unlimitedpatch.com at any time to delete their account.

16. Changes to the Terms

The Company reserves the right to change these Terms of Use at any time and without prior notice in line with changes in legislation, developments in our services, or business needs. The date of the change will be indicated at the top of the page.

Changes take effect from the date of publication. For significant changes, the User may be notified by email or through the Platform. Continuing to use the Platform after the changes indicates acceptance of the updated terms.

17. Notification

All notifications made by the parties under these Terms:

• To the Company: shall be made to the KEP address or to the Company's head office address specified above.
• To the User: shall be made to the email address, phone, or postal address specified during membership registration.

If the User fails to keep their contact information updated, notifications will be deemed to have been made on the date they reach the Company at the relevant address.

18. Applicable Law and Jurisdiction

These Terms of Use and all transactions made through the Platform are subject to the law of the Republic of Turkey.

In case of any dispute arising from or related to these Terms, the Eskişehir Courts and Enforcement Offices shall have exclusive jurisdiction. In applications made in the capacity of a consumer, the Consumer Arbitration Committees and Consumer Courts at the residence of the Customer or the place where the goods/services were delivered are also competent, within the monetary limits determined by the Ministry of Trade.

19. Severability (Independence of Provisions)

If any provision of these Terms is found to be invalid, null or unenforceable by a competent court or authority, the validity of the other provisions shall not be affected, and they shall continue to be applied in full. The invalid provision shall be deemed replaced with a valid provision that is closest to the original intent of the parties, to the extent possible.

20. Indemnification

The User agrees and undertakes to indemnify and defend the Company against any lawsuits, claims, litigation costs, attorneys' fees, and all other damages arising from a violation of these Terms, unlawful use, harm to third parties, or infringement of the rights of others.

21. Prohibition of Assignment and Transfer

The User may not assign any rights and obligations arising from these Terms to third parties without the written consent of the Company. The Company, however, has the right to assign its rights and obligations arising from these Terms to third parties without prior notice in the event of any company merger, acquisition, reorganization or similar situations.

22. Validity and Effectiveness

These Terms of Use become effective from the moment the User starts using the Platform, becomes a member, or places an order, and remain valid as long as the User continues to use the Platform. Terminating the User's account or ceasing to use the Platform does not terminate the rights and obligations that arose from previous periods under these Terms.

23. Contact

For any questions, views or requests regarding these Terms of Use, you can reach us at:

• Email: destek@unlimitedpatch.com
• Phone: +90 544 424 4609
• Mail: Kırmızıtoprak Mahallesi, Porsuk Bulvarı, Nilay Sokak, Emin Apartmanı No: 11/B, Odunpazarı / 26020 Eskişehir

These Terms of Use became effective on 8 June 2026. By using the Platform, you are deemed to have completely and irrevocably read, understood and accepted these Terms.