Returns Policy

1. The Key Difference: Which Product Did You Buy?

Legal basis: Law No. 6502 on Consumer Protection and the Distance Contracts Regulation. Article 15 of the Regulation states that the right of withdrawal cannot be used for goods prepared in line with the consumer's requests or personal needs. Patches we make from your own design fall into this category.

2. Right of Withdrawal for Ready-Made Designs

2.1 Time limit

You may withdraw from the contract within 14 days of receiving the product, without giving any reason and without paying a penalty.

2.2 Conditions

• The product must be unused. Patches that have been sewn, ironed or glued onto clothing, a bag, a cap or any other surface cannot be returned.
• The product must be sent back in its original packaging, with any labels still attached.
• The product must not have been damaged through any fault of your own.

2.3 How to use it

1. Email destek@unlimitedpatch.com with your order number, or message us on WhatsApp, and tell us you want to withdraw.
2. We will send you the return shipping details and the return address.
3. Send the product back within 14 days of that notice.

2.4 Return shipping cost

If you send the return with the courier we name and using the shipping code we give you, you pay nothing for return shipping. If you use a different courier or send it without the code, the shipping cost is yours.

2.5 Refunds

We refund you within 14 days of receiving your withdrawal notice, using the same payment method you used. For card payments, how long the amount takes to appear on your card depends on your bank and can take a few working days.

3. Personalised Patches

When you order by uploading your own artwork, the product is made only for you and cannot be sold to another customer. For this reason, the 14-day right of withdrawal does not apply to these products.

This does not remove your rights if the product turns out to be faulty. Section 4 below applies to personalised patches too.

Let us reduce the risk of a wrong order together:

• We check the artwork you upload before production and contact you if we see a problem.
• Double-check the size, backing option and quantity before you order.
• If anything is unclear, ask us before production starts.

4. Faulty, Incorrect or Incomplete Products

If a product is faulty, you can use your legal rights as a consumer whatever the product type. Examples of faults:

• the print is incorrect, faded or distorted,
• a different size or a different backing option from the one you ordered has been sent,
• the quantity delivered is short,
• the product was damaged in transit.

4.1 Telling us

When you notice a fault, photograph the product before using it and contact us with your order number. For transit damage, sending a photo of the parcel as well speeds things up.

4.2 How to use your rights

Under the Law on Consumer Protection you may choose one of the following: free repair, replacement with a fault-free item, a price reduction, or cancelling the contract and getting a refund. Once we receive your request we review the case and confirm the solution to you in writing, in line with the right you chose. For faulty products, we pay the return shipping cost.

5. Cancelling an Order

• You can cancel your order before production starts (while the order status is Received or Confirmed), and the amount you paid is refunded.
• Once production has started (status In production), cancellation may not be possible for personalised products. Write to us straight away all the same; we will do what we can, depending on the production stage.
• You can see your order status on the Order Tracking page.

6. Exchanges

For ready-made designs, if the withdrawal conditions are met you can return the product and place a new order. For personalised patches, a change of size, backing or design means a new production run, so exchanges are not possible; faulty products are the exception.

7. How to Send Us Your Request

For returns, cancellations or faulty products, contact us with the following:

• your order number (SIP-YYMMDD-XXXX),
• what your request is about (withdrawal, cancellation, faulty product),
• for a faulty product, photos of the item and of the parcel if relevant.

Email: destek@unlimitedpatch.com · Phone and WhatsApp: +90 531 626 9630

8. If We Cannot Agree

If you believe your request has not been resolved, you can apply to the Consumer Arbitration Committee or the Consumer Court in your area, depending on the monetary thresholds under Turkish consumer law. The current thresholds are announced each year by the Ministry of Trade.

Seller: Unlimited Digital - Hakan Coşkun · Related pages: Delivery Information, Distance Sales Agreement, Frequently Asked Questions.