Distance Selling Agreement

ARTICLE 1 — SUBJECT

The subject of this Agreement is the determination of the rights and obligations of the parties under Law No. 6502 CPL and Regulation on Distance Contracts related to the sale and delivery of the product/products for which the BUYER has placed an order electronically via the unlimitedpatch.com website and/or mobile application ("Platform"), including their characteristics and sale price as stated below.

ARTICLE 2 — SELLER INFORMATION

ARTICLE 3 — BUYER INFORMATION

The above information has been entered by the BUYER into the Platform. The BUYER declares that this information is accurate, up-to-date, and belongs to them. The BUYER is responsible for any damages arising from incorrect, incomplete, or misleading information.

ARTICLE 4 — ORDER and PRODUCT INFORMATION

Characteristics, quantity, sale price, and delivery conditions of the product(s) subject to the contract:

Sales prices are listed including VAT and all other legal taxes. For international deliveries, any customs duty, import tax, and similar legal obligations applicable by the buyer's country belong to the BUYER and are not included in the order amount.

ARTICLE 5 — GENERAL PROVISIONS

1. The BUYER acknowledges and declares that they have read, understood, and given the necessary approval for the Pre-Information Form regarding the basic characteristics of the product subject to the contract on the Platform, the sale price (including VAT), payment method, delivery time, right of withdrawal, exceptions to the right of withdrawal, contact information for submitting complaints, and the authorities to which disputes may be referred.
2. The product subject to the contract shall be delivered to the BUYER at the delivery address indicated by the BUYER, or to a third party specified by the BUYER, within the period specified in the Regulation. If the product is to be delivered to a person/entity other than the BUYER, the SELLER cannot be held responsible for the acceptance of the delivery by the specified recipient.
3. The SELLER is responsible for delivering the product subject to the contract in a sound, complete manner, and in accordance with the specifications stated in the order.
4. Electronic approval of this Agreement and payment of the price are required for the delivery of the product subject to the contract. If the product price is not paid for any reason, or is cancelled in the bank records, the SELLER shall be deemed to be released from the obligation of delivery of the product.
5. After delivery, in the event that the BUYER's credit card is used unlawfully or improperly by unauthorised persons for reasons outside the fault of the BUYER, and the related bank or financial institution does not pay the price of the product to the SELLER, the BUYER is obliged to return the product delivered to them within 3 (three) business days to the SELLER. In this case, the return shipping costs are the responsibility of the BUYER.
6. If the SELLER cannot deliver the product subject to the contract within the specified period due to force majeure or delays caused by the shipping company, they are obliged to inform the BUYER of the situation. In this case, the BUYER has the right to cancel the order or accept the new delivery date.
7. If it becomes impossible to supply the product subject to the order, the SELLER will inform the BUYER of this situation within a reasonable time and refund the total amount within a maximum of 14 (fourteen) days. In this case, the BUYER will not have any other right to compensation.

ARTICLE 6 — RIGHT OF WITHDRAWAL

The Buyer has the right to withdraw from the Contract at any date from the conclusion of the Contract until the delivery of the goods, or within 14 (fourteen) days from the date of receipt of the goods, without any legal or penal liability and without providing any justification, by rejecting the goods.

It is sufficient for the Buyer to send a notification regarding the exercise of the right of withdrawal within this period to the SELLER via a durable data carrier (e-mail, etc.) or by using the withdrawal form available on the Platform.

After the exercise of the right of withdrawal, the SELLER is obliged to refund all payments made by the Buyer within the latest 14 (fourteen) days from the date the withdrawal notification reaches the SELLER, in a manner suitable for the means of payment used by the Buyer.

If the Buyer does not use the goods in accordance with their operation, technical specifications, and usage instructions during the withdrawal period, they are responsible for any changes and damages that occur.

In case the right of withdrawal is exercised, if the Buyer sends the return shipment using the carrier and shipment code notified by the SELLER, no return shipping fee shall be charged to the Buyer. For shipments made with a different carrier or without using the shipment code, the return shipping fee shall be borne by the Buyer. The product must be sent to the return address indicated by the SELLER, in its original packaging, undamaged and without any defects.

ARTICLE 7 — PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL ⚠️

Pursuant to Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for goods prepared in line with the consumer's requests or personal needs.

7.1 Custom-Made Products

The following products are produced solely for the BUYER and cannot be sold to another customer; they are therefore excluded from the scope of the right of withdrawal:

• Patches and emblems produced with a design, logo or image uploaded by the BUYER
• Patches and emblems designed and produced for the BUYER via PatchStudio
• Products containing personalisation such as a name, text, rank or unit name
• Bulk and corporate orders produced specially at the BUYER's request with a chosen size, colour or backing option

7.2 Ready-Made Design Products

For ready-made design products offered for sale on the Platform that contain no personalisation, the BUYER may exercise the right of withdrawal within 14 (fourteen) days from the date of delivery. Products that have been sewn, ironed or stuck onto a surface, or otherwise used, cannot be returned. The Return Policy applies to the conditions and procedure.

By approving the Contract, the BUYER is deemed to have declared that they were clearly informed, before completing the order, that custom-made products are excluded from the scope of the right of withdrawal, and that they accept this. The BUYER's statutory rights regarding defective products are reserved.

ARTICLE 8 — DELIVERY

1. THE SELLER; shall deliver the product subject to the contract at the latest within 30 (thirty) days from the moment the ORDER and payment processes prepared by the BUYER are completed. Products are shipped within the periods specified on the Platform based on their nature; custom-made products are shipped after their production period is completed. For detailed information, please refer to our Delivery Information page.
2. In international deliveries, the delivery period may be extended due to customs processes, inspections, and internal cargo procedures of the target country. These processes are outside the control of the SELLER.
3. Delivery is made through our contracted cargo companies. Delays, damages or losses caused by the cargo company cannot be directly attributed to the SELLER; however, the provisions of the Return Policy shall apply to protect the rights of the BUYER.
4. THE BUYER is responsible for checking the package at the time of receipt; in cases of damage, deficiency, deformation or similar circumstances, the BUYER is obliged to refuse to accept the package and have an official report prepared by the cargo officer. Obvious defects should be reported to the SELLER within a maximum of 24 (twenty-four) hours from the delivery date.
5. Any additional cargo charges and other damages resulting from the BUYER providing incorrect or incomplete address, being unreachable at the time of delivery, or refusing the package without cause shall be borne by the BUYER.

ARTICLE 9 — DEFECTIVE GOODS

According to Articles 8 to 12 of the Consumer Protection Law No. 6502, in case it is understood that the goods are defective, the BUYER has the right to;

• Withdraw from the contract,
• Request the replacement of the sold item with a non-defective equivalent,
• Request a discount on the sale price in proportion to the defect,
• Request free repair

and may exercise any of these rights at their discretion.

In case the right chosen by the BUYER is deemed necessary by the SELLER, the usage life of the sold goods, the benefit expected by the BUYER from the transaction, the value of the goods, and other circumstances may be taken into account. The BUYER is obliged to inspect the product delivered to them within a reasonable time, as required by the nature of the product, and to report any defects to the SELLER. Obvious defects must be reported within 24 hours, while hidden defects should be reported within a reasonable time.

THE SELLER shall apply the appropriate method of sending a new defective product or refunding the payment. In this case, the return shipping cost shall be borne by the SELLER.

ARTICLE 10 — PAYMENT

1. The BUYER makes the payment by selecting one of the payment methods (credit/debit card, bank transfer, cash on delivery — where applicable) presented to them on the Platform during the order process.
2. For payments made by credit card, the transaction is carried out by the payment infrastructure provider approved by the SELLER. The BUYER's card details are not stored in the SELLER's systems.
3. In cases where payment cannot be processed due to technical reasons or the bank refuses the transaction, the SELLER has the right to not confirm the order.
4. For payments made by bank transfer/EFT, the order is processed upon the transfer of the order amount to the SELLER's account. If payment is not made within a specific period, the order may be automatically cancelled.

ARTICLE 11 — INVOICE

The SELLER issues an e-Archive Invoice or where necessary an e-Invoice in compliance with the legal regulations regarding the sale. The invoice is sent to the BUYER electronically and can also be sent physically along with the product. The address provided by the BUYER on the Platform is taken as the invoice address.

ARTICLE 12 — FORCE MAJEURE

All events that occur outside the control of the parties, are unforeseen, and cannot be avoided are considered force majeure. The following are particularly included as force majeure events (not limited to the following):

• Natural disasters (earthquakes, floods, storms, fires, etc.)
• Epidemics, pandemics, quarantine measures
• War, civil war, terrorism, sabotage, insurrection
• Decisions of official authorities, import-export bans, regulatory obstacles
• Strikes, lockouts, work slowdowns
• Internet infrastructure issues, cyber attacks, server/hosting disruptions
• Interruptions in electricity, water, natural gas
• Large scale disruptions caused by producers, suppliers, or cargo companies

As long as the force majeure circumstances continue, the parties' obligations are suspended; if the situation lasts longer than 30 (thirty) days, each party has the right to terminate the Agreement through mutual discussion. In this case, the amount paid by the BUYER is refunded; no other compensation can be claimed.

ARTICLE 13 — PROTECTION OF PERSONAL DATA

The personal data of the parties is processed, stored, and transferred in the context of the Personal Data Protection Law No. 6698 and relevant legal regulations. For detailed information about the purposes of data processing, legal reasons, transfer, and rights, you can review the following documents:

• Privacy Policy
• KVKK Information Text
• Cookie Policy

ARTICLE 14 — COMMERCIAL ELECTRONIC COMMUNICATION

The SELLER; in accordance with the Law No. 6563 on the Regulation of Electronic Commerce, may send informational, promotional and marketing-oriented commercial electronic messages via e-mail, SMS, phone calls or other communication channels with the ALICI's explicit consent. The ALICI can withdraw this consent at any time through the Communication Management System (İYS) or via the "unsubscribe" link included in the messages.

Informative communications related to the order (order confirmation, cargo information, invoice, etc.) are not included in this scope and do not require the ALICI's consent.

ARTICLE 15 — EVIDENCE AGREEMENT

The parties; in the event of disputes arising from this Agreement, accept, declare and undertake that the SELLER's official ledgers and commercial records, electronic records, e-mail correspondences, order and payment records, log records, and database information will constitute definite and exclusive evidence; and that this provision is of the nature of an evidence agreement within the meaning of Article 193 of the Code of Civil Procedure No. 6100.

ARTICLE 16 — COMPETENT COURT

Turkish law shall apply in the resolution of any disputes arising from the implementation and interpretation of this Agreement. For dispute resolution, within the monetary limits updated annually by the Ministry of Commerce;

• the Consumer Arbitration Committees at the location where the ALICI has purchased the goods or services or at their residence;
• Consumer Courts

are competent.

In disputes between the SELLER and ALICIs who do not have the status of consumers, the Eskişehir Courts and Enforcement Offices shall be definitively competent.

For current monetary limits, you can visit the official website of the Ministry of Commerce.

ARTICLE 17 — NOTIFICATION

Notifications arising from this Agreement between the parties shall be made to the SELLER to the contact information specified in Article 2, and to the ALICI at the address and contact information notified by the ALICI in Article 3. The ALICI is obliged to keep their contact information up to date; otherwise, notifications shall be deemed to have been made by being sent to the last address provided by the SELLER.

ARTICLE 18 — VALIDITY

This Distance Selling Agreement consists of 18 (eighteen) articles and has been concluded by the BUYER electronically upon approval and has come into effect. A copy of the agreement will be sent to the BUYER's email address; it is also accessible from the "My Orders" section under the BUYER's account.

The BUYER acknowledges, declares, and undertakes that they have read and understood all the provisions of this Agreement, the Preliminary Information Form, and its annexes, and that they openly accept it by pressing the order completion button, that a payment obligation has arisen, and that the Agreement has been concluded electronically and is valid.

Signature and Approval

This Distance Selling Agreement has been prepared in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts published in the Official Gazette dated 27.11.2014 and numbered 29188. The agreement text may be updated from time to time for compliance with current legislation; the version effective at the time it is delivered to the BUYER is binding for the relevant order.